Welcome to PAAQ App Limited's Refund Policy. At PAAQ, we strive to ensure that our users and experts have a positive and satisfactory experience on our platform.
This Refund Policy outlines the circumstances under which refunds may be issued for services rendered through the PAAQ platform. By using our platform, you agree to this Refund Policy in conjunction with our Terms of Service and Privacy Policy. Our goal is to provide transparency and clarity regarding our refund procedures, ensuring that all transactions are handled fairly and efficiently.
1. ELIGIBILITY FOR REFUNDS
You may be eligible for a refund if the following conditions are met:
a) Non-Response: If an expert fails to respond to your question within the designated 48-hour timeframe, or if they reject your question for whatever reason, you are entitled to a full refund for that particular question.
b) Incomplete Services: : If an expert does not complete the agreed number of questions in a Q&A session, you may receive a partial refund based on the number of questions answered. For example, if you paid for 10 questions at a rate of $100 and only 5 were answered, you will receive a refund for the remaining 5 questions, amounting to $50.
c) Technical Issues: If a technical issue on the PAAQ platform prevents the delivery of a service you have paid for, you may be eligible for a refund. For this, please contact our customer support team from the help centre within the app and provide the details of your refund request. Include your account information, the transaction in question, and the reason for your refund request.
2. REQUESTING A REFUND
To request a refund, you must contact our customer support team from the help centre within the app and provide your account information, transaction details, and the reason for your refund request. Our team will review and verify your request, notify you of the decision within the app or email, and if approved, process the refund to the original payment method used. Refund requests should be submitted within 7 days of the transaction date. For any further assistance or questions regarding the refund process, please visit our FAQ’s section.
3. NON-REFUNDABLE SITUATIONS
Except for the specific circumstances described above, we do not provide refunds for any other reasons. This includes dissatisfaction with the service / response / answer, change of mind, personal device or internet issues, or any other reasons not outlined in the refund eligibility conditions. However, we value your feedback and encourage you to share your experiences and suggestions with us to help improve our services. For further clarification or questions, please contact our support team at user@paaq.app
4. REFUND TIMELINE
Once your refund request is approved, the refund will be processed within 7 business days. The exact timing may vary depending on your payment provider and financial institution. We will notify you within the app or via email once the refund has been initiated. If you do not see the refund in your account after the specified timeframe, please contact our support team at refund@paaq.app for further assistance.
5. GOVERNING LAW AND DISPUTE RESOLUTION
Unless provided by the relevant statute, rules, or directives applicable to the jurisdiction in which you reside, in case of any claims, disputes or controversies arising out of or in relation to the services, or this Policy, the same shall be dealt with as per the Governing Law and Dispute Resolution clause as mentioned in the Terms of Service.
6. UPDATES TO THIS POLICY
We may add to or change or update this Refund Policy at any time, from time to time, entirely at our own discretion, with or without any prior written notice. You are responsible for checking this Policy periodically. Your use of the platform after any amendments to this Policy shall constitute your acceptance to such amendments.
Last updated on August 01, 2024
