Your feedback helps build trust and improve quality on PAAQ.
After your session ends:
<ol>
<li>
You’ll be prompted to rate your experience from 1 to 5 stars.
</li>
<li>
Optionally, write a short review about the expert’s helpfulness, clarity, and professionalism.
</li>
<li>
Your submitted review will appear on the expert’s public profile, either under your name or anonymously depending on your selected preference.
</li>
</ol>

How Do I Leave a Review After a Session?

No, PAAQ does not currently support open messaging before a session is booked.
However, during the booking process, you can include a short message to the expert, this is your opportunity to:
<ul>
<li>
Share what you’d like to discuss
</li>
<li>
Set expectations for the session
</li>
<li>
Ask any quick clarifying questions related to the booking
</li>
</ul>This message helps the expert prepare and ensures a more productive 1-on-1 conversation.

Can I Chat with Someone Before Booking?

Booking a session on PAAQ is fast and simple:
<ol>
<li>
Go to the profile of the expert you want to connect with.
</li>
<li>
Click Book a Session.
</li>
<li>
Select your preferred session duration (e.g., 15, 30, 60 minutes).
</li>
<li>
Choose from available time slots.
</li>
<li>
Confirm and pay using your PAAQ Wallet.
</li>
</ol>You’ll receive a confirmation email and a reminder before your scheduled call. If the expert doesn’t have any suitable availability and has “Request a Session” enabled:
<ol>
<li>
Go to the expert’s profile.
</li>
<li>
Click “Request a Session”.
</li>
<li>
Propose your preferred time.
</li>
<li>
The expert can accept or decline.
</li>
</ol>You’ll be notified once the session is confirmed.

How Do I Book a 1-on-1 Session?

What Can I Expect During a Session?

PAAQ helps you connect with the right people by using a smart matching algorithm and search filters.
Here’s how to find someone who fits your needs:
<ol>
<li>
Use the Search Bar
</li>
<li>
PAAQ AI Recommendations PAAQ AI suggests experts based on your question, interests, and previous interactions.
</li>
<li>
Check Explore page Visit the Explore section to view curated lists of experts across various industries.

</li>
</ol>

How Do I Find the Right Expert or User to Talk To?

Can I Customize My Notification Preferences?

If you’d like fewer updates, you can turn off notifications for specific activities. ​
<h2 id="h_b7bafdcec4">To turn off notifications:</h2>
<ol>
<li>
Go to Settings &gt; Account &gt; Notifications
</li>
<li>
Toggle off the types you no longer want to receive 
</li>
</ol>

How Do I Turn Off Notifications?

What Notifications Will I Receive?

Stay informed about your activity on PAAQ by enabling notifications for sessions, messages, and platform updates.
<h2 id="h_2c250c22f3">To enable notifications:</h2>
<ol>
<li>
Go to Settings &gt; Account &gt; Notifications
</li>
<li>
Toggle on your preferred options under Email and/or Push Notifications
</li>
</ol>You can update these preferences at any time to control how and when you’re notified.

How Do I Enable Notifications?

Yes, if the expert allows it, you may be able to send follow-up messages after your session has ended.
Whether post-session messaging is enabled depends entirely on the expert’s preferences. Some experts welcome follow-up questions to clarify session takeaways, while others may require booking another session for continued support.

Can I Continue Messaging After the Session Ends?

After your 1-on-1 call:
<ul>
<li>
Your chat messages are saved with the session record
</li>
<li>
You can access them anytime under Messages 
</li>
<li>
Shared content remain available for future reference
</li>
</ul>

What Happens to My Messages After the Call Ends?

During an active session, you can use the built-in text chat to communicate alongside your voice call.
Use it to:
<ul>
<li>
Clarify key points
</li>
<li>
Take session notes
</li>
</ul>The chat panel is available throughout the call and works in real-time.

How Do I Message During a 1-on-1 Call?

What Happens When You Report or Block Someone?

Blocking a user prevents them from viewing your profile, sending messages, or booking sessions with you.
<h2 id="h_149e06af9e">To block someone:</h2>
<ol>
<li>
Open their profile or existing chat
</li>
<li>
Click the three-dot menu
</li>
<li>
Select “Block User”
</li>
</ol>

How to Block a User

If someone is acting inappropriately or violating PAAQ’s community guidelines, you can report them directly from their profile or session history.
<h2 id="h_5a24fec16d">To report a user:</h2>
<ol>
<li>
Visit the user’s profile.
</li>
<li>
Click the three-dot menu 
</li>
<li>
Select “Report User”
</li>
<li>
Choose the reason and include optional details
</li>
<li>
Submit
</li>
</ol>

How to Report a User

If you need to take a break or permanently leave the platform:
<ol>
<li>
Go to Settings &gt; Account
</li>
<li>
Give your reason for account deactivation, confirm your choice and your account will be deactivated

</li>
</ol>

How to Delete or Deactivate Your Account

<h2 id="h_a2fa0e9a4a">1. Complete Your Profile
</h2>
Make sure your profile is fully filled out, including:
<ul>
<li>
Full name and display photo
</li>
<li>
A clear and engaging bio
</li>
</ul><h2 id="h_a8654f016e">2. Upload Your Introduction Video
</h2>
Record and upload a short video Your video should:
<ul>
<li>
Clearly explain who you are, your background, and how you can help others on PAAQ
</li>
<li>
Show your face and speak confidently
</li>
</ul>Once your profile and video are complete, your account will be verified.

How to Verify Your Account?

Forgot your password or want to change it for security reasons?
<h2 id="h_9531a3748b">To reset a forgotten password:</h2>
<ol>
<li>
Go to the PAAQ login page
</li>
<li>
Click “Forgot Your Password?”
</li>
<li>
Enter the email associated with your account
</li>
<li>
Follow the instructions
</li>
</ol><h2 id="h_8cf470b44a">To change your password while logged in:</h2>
<ol>
<li>
Go to Settings &gt; Account 
</li>
<li>
Click Password
</li>
<li>
Enter your current password, then your new password
</li>
<li>
Save changes
</li>
</ol>

How to Reset or Change Your Password?

You can update your name, profile photo, introduction video, bio, or any other personal information at any time:
<ol>
<li>
Go to your Profile 
</li>
<li>
Click Edit Profile
</li>
<li>
Make the necessary details 
</li>
<li>
Click Save 
</li>
</ol>

How to Update Your Profile Information?

Untitled public article

Yes, you can customize your banner to match your event or brand. You can upload your own event banner, update the text and background colors to suit your style, and remove the PAAQ logo. This helps create a consistent and professional look for your session.

Can I customize my banner?

Yes, all submitted questions are saved and can be viewed after the event ends. You can access them from your session dashboard, where you’ll find a complete record of both approved and rejected questions for review, reporting, or follow-up purposes.

Can I view submitted questions after the event?

Yes, you can customize your Q&amp;A session to suit your event needs.

Can I customize the Q&A session?

<div class="intercom-interblocks-table-container"><table><tbody><tr><td>
Yes, the number of participants who can join an event depends on the plan you’re using:
<ul>
<li>
Free version: 100 participants
</li>
<li>
Pro version: 250 participants
</li>
<li>
Elite version: 1000 participants
</li>
</ul>
</td></tr></tbody></table></div>

Is there a limit to how many people can join an event?

Click the link, enter the provided code, or scan the QR code.

How do I join a Q & A session?

No, there’s no need to install an app. You can access PAAQ Event directly from your web browser.

Do I need to install an app?

No, rejected questions will not be visible to attendees. Once a question is rejected by the host or moderator, it will not appear in the Q&amp;A section during the event.

Will rejected questions still be displayed to the attendees?

Can I approve or reject questions?

A moderator reviews incoming questions and approves or rejects them. This helps ensure that questions are relevant, respectful, and manageable for the host or speaker to address during the session.

What does a moderator do?

Can I optimize my questions using AI?

Is there a character limit for questions?

While all questions are received, the host or moderator may only select certain ones to be answered based on time, relevance, or speaker preference.

Will my question definitely be answered?

You can edit your question if it hasn’t been reviewed yet (in sessions where moderation is enabled). Once it has been reviewed whether approved or rejected, you can no longer make changes. Deleting a question is not possible, so if needed, you can submit a corrected version as a new question.

Can I edit or delete a question after submitting it?

Yes, you can see questions submitted by other attendees. However, some events are moderated, which means questions are first reviewed by a moderator before appearing publicly. If moderation is enabled, only approved questions will be visible to everyone.

Can I see other people’s questions?

Before submitting your question, simply click on ‘Add Name’ and enter your name and email address. This will attach your name to the question so the host and other attendees can see who submitted it.

What do I if I want to ask my question as an identified user?

Yes, attendees can submit questions anonymously if the event host or moderator has enabled the anonymous option for the session.

Can attendees submit questions anonymously?

Yes, all attendees can upvote questions sent by identified users by clicking the upvote button next to any question.

Can I upvote questions?

Click the link, enter the provided code, or scan the QR code. Then, click the ‘Ask Question’ button to submit your question.

How do I ask questions during an event?

<div class="intercom-interblocks-table-container"><table><tbody><tr><td>
To share your Q&amp;A session with attendees, go to your session dashboard and click on “Share.” From there, you can either:

<ul>
<li>
Copy the direct session link and paste it into emails, chats, or your event platform.
</li>
<li>
Download or share the event QR code.
</li>
</ul>
</td></tr></tbody></table></div>

How do I share the Q&A link with my audience?

No, attendees do not need an account to submit questions. They can participate by simply entering their name and email or choosing to ask questions anonymously.

Do attendees need an account to submit questions?

Yes, PAAQ Events offers a free version with core features. We also provide a free trial period for the paid version, so you can explore advanced features before committing to a subscription.

Can I use PAAQ Event for free?

PAAQ Events enhances audience engagement by enabling real-time Q&amp;A, anonymous submissions, and upvoting of questions.

How does PAAQ Event improve audience engagement?

PAAQ Event is a web-based solution designed to significantly enhance audience engagement at events by providing an interactive Q&amp;A platform. It allows attendees to submit questions either anonymously or as identified users, upvote questions, and connect with speakers or experts on the PAAQ app. Additionally, it offers AI-powered question improvement, enabling users to refine the tone and quality of their questions. This level of interaction fosters a more engaging event experience.

What is PAAQ Event?

How do I get paid?

Yes, PAAQ's AI stands out from others due to the inclusion of an algorithm that analyses your conversation with our AI. Using this analysis, PAAQ generates a list of users with relevant industry experience who are available for booking on PAAQ.

For instance, if you ask our AI a question about construction, PAAQ will present a list of users with real-life construction experience to help you.

Does PAAQ have AI and how is it different from other AIs?

Yes, booking a 1-on-1 call with an expert requires payment. The pricing is set by each expert and may vary.

Do I have to pay to use PAAQ App?

PAAQ is a platform that connects users with experts across various fields, allowing the user to have a live interaction and receive personalized advice from the expert. PAAQ aims to create a knowledge-sharing community, that benefits users and experts. With PAAQ you can earn money from answering questions. Elevate your skills by becoming a PAAQ expert. ​

What is PAAQ?

<div class="intercom-interblocks-table-container"><table><tbody><tr><td>
Tier 1 unverified- $1-$100
Tier 1- $1-$1000
Tier 2- $1-$5000
Tier 3- $1-$10000
Tier 4- $1-$50000
</td></tr></tbody></table></div>

What are the pricing limits for each tier?

The user is automatically moved to the next tier.

What happens if my application is approved?

1-20 working days.

How long does the tier upgrade process take?

Yes, users can reapply after 20 working days

Can I reapply if my application is rejected?

If the application is approved, the user will be automatically moved to the next tier and notified. If the application is rejected, the user will be notified accordingly.

How will I know if my application is approved or rejected?

The application is reviewed within 1-20 working days and is either approved or rejected.

What happens when I apply for a tier upgrade?

After a 1-on-1 session, users can leave a rating and review based on their experience.

How does the review and rating system work?

If the expert declines your booking, you will be notified, and any payment made will be refunded.

What happens if the expert I booked declines the booking?

PAAQ charges a platform fee of 20% when you withdraw your funds.

Does PAAQ take a fee? If so, how much?

Go to “Wallets” and click on “Add Funds

How do I load money?

<div class="intercom-interblocks-table-container"><table><tbody><tr><td>
Experts are vetted based on their credentials, industry experience, and online presence, including published online articles.

Additionally, users can rate and review experts after each session, helping to maintain high-quality interactions.
</td></tr></tbody></table></div>

How does PAAQ ensure the quality and accuracy of information provided by experts?

You can find experts across various fields and topics. Additionally, you can use PAAQ AI to discover experts in your desired field or topic.

What kind of topics and areas of expertise can I find experts in on PAAQ?

Experts on PAAQ are verified based on their introduction, following on other platforms, or published online articles.

How can I be sure the experts on PAAQ are truly knowledgeable and credible in their fields?

The answers can be in video or text format.

What formats can the answers to follow-up questions be in?

Yes, an expert can choose not to allow individuals to ask follow-up questions.

Can I choose not to allow individuals to ask follow-up questions?

While accepting a booking, an expert can set if they want to accept follow up questions, the number of follow up questions and the response time

How do follow-up questions work?

You can interact and communicate with experts by booking a one-on-one session with them. Depending on the expert’s settings, you may also be able to ask follow-up questions and receive text or video answers after the session.

How can I interact and communicate with experts?

<div class="intercom-interblocks-table-container"><table><tbody><tr><td>
When it is time for a session, there is a grace period during which either the individual or the expert can join.

If the individual does not start the session within the grace period, and the expert remains available until the end of the grace period, the expert is entitled to 50% of the payment for the session, while the remaining 50% is refunded to the individual. This applies even if the expert joins just 2 minutes before the grace period ends.

If the expert stays in the waiting room for the entire session duration and the individual fails to initiate the session, the expert is entitled to 100% of the payment made by the individual.

However, if the expert misses the session entirely (i.e., they do not join within the grace period), the individual will receive a full refund. This applies only if the individual starts the session and remains until the grace period ends.
</td></tr></tbody></table></div>

How does PAAQ's refund policy work?

A user makes payment at the time of booking a session. The payment is held until the session is completed, canceled, or if one of the parties fails to show up.

How are payments handled for video calls?

Users can search for experts using filters or PAAQ AI, view detailed profiles, and book one-on-one sessions by selecting a suitable time slot and making payment. Experts then confirm the booking if available.

How do I book a 1-on-1 video call with an expert?

Check your spam. Click on Resend if no OTP was received

What should I do if I do not receive Email OTP during registration?

Click on “Forgot Your Password” on the login screen and follow the steps.

What should I do if I forget my password?

<div class="intercom-interblocks-table-container"><table><tbody><tr><td>
PAAQ's AI stands out from others due to the inclusion of an algorithm that analyses your conversation with our AI. Using this analysis, PAAQ generates a list of users with relevant industry experience who are available for booking on PAAQ.

For instance, if you ask our AI a question about construction, PAAQ will present a list of users with real-life construction experience to help you.
</td></tr></tbody></table></div>

What makes PAAQ AI different from other AIs?

<div class="intercom-interblocks-table-container"><table><tbody><tr><td>
We prioritize the security and privacy of your information and ensure the highest level of protection. We utilize advanced technologies and encryption methods to ensure the security of your information, which PAAQ employees cannot access. We strictly adhere to policies to ensure compliance with data security.

If you would like to learn more, please review our Privacy Policy at <a href="https://paaq.app/policy" target="_blank" class="intercom-content-link">https://paaq.app/policy</a>.
</td></tr></tbody></table></div>

I'm concerned about privacy - what measure does PAAQ take to protect user data and information?

PAAQ is a free platform available to all experts, so there's no need to apply to become an expert on PAAQ. Signing up, getting verified, and sharing your profile with your network is a straightforward process that enables you to begin interacting with others. Additionally, PAAQ will recommend your profile to other users, expanding its reach to a larger audience.

I have a lot of expertise in my niche - how can I become an expert on PAAQ?

On the “Set Price and Availability” page, you can fully customize your session offerings. This includes selecting your available days and times, setting session durations, and specifying prices for each option.
<h2 id="h_f944cd0d67">
 1. Choose Your Available Days and Times
</h2>
Use the calendar interface to:
<ul>
<li>
Select which days of the week you’re available
</li>
<li>
Specify time slots for each day
</li>
<li>
Apply repeating weekly hours This helps clients know exactly when you're open for bookings.
</li>
</ul><h2 id="h_28097ed397">2. Set Your Session Durations</h2>
You can define the lengths of sessions you want to offer:
<ul>
<li>
Options typically include 15, 30, 60, 90, or 120-minute sessions
</li>
<li>
You can choose one or multiple durations based on your workflow
</li>
</ul><h2 id="h_836db0dd4c">3. Set Pricing for Each Duration</h2>
Each session length can have its own price, which you control. For example:
<ul>
<li>
15 min — $25
</li>
<li>
30 min — $40
</li>
<li>
60 min — $75
</li>
</ul>Individuals will see these prices when booking, so be sure to reflect the value of your time and expertise.
Once everything is set, your availability and pricing will appear on your public profile and booking interface.

How do I set up the rates and availability for 1-on-1 sessions?

To get verified, the user must upload a profile picture and create and submit an introduction video.

How do I get verified?

On the “Set Price and Availability” page, users can select the days and times they are available, set the session durations, and specify the prices for the selected durations.

Yes, booking a 1-on-1 call with an expert requires payment. The pricing is set by each expert and may vary.

Do I have to pay to book 1-on-1 calls with experts?

PAAQ's AI stands out from others due to the inclusion of an algorithm that analyzes your conversations with our AI. Using this analysis, PAAQ generates a list of users with relevant industry experience who are available to answer your questions.
For instance, if you ask our AI a question about construction, PAAQ will present a list of users with real-life construction experience to help you.

PAAQ is free to use. Depending on the expert, answers may be free, charged, or given freely.

Do I have to pay to use PAAQ or connect with experts?

Yes, booking a 1-on-1 call with an expert on PAAQ requires payment. Each expert sets their pricing based on their experience, area of expertise, and session length, so rates may vary across different profiles.
Before you confirm a booking, you’ll see the full session cost clearly displayed. This ensures you always know exactly what you’re paying for.

After creating your PAAQ profile, upload your profile picture and record an introduction video within PAAQ. Our facial recognition algorithm will match your profile photo with the person in the video. If they match, you'll get a verification badge and can increase your charges for text and video answers.


Please Note:

The introduction must be recorded within PAAQ to prevent impersonation.

hi we are testing faqs for app

Faq Tesitng

Paaq

This example article is a draft. Drafts are only visible to you and your team. 
You can add drafts to your Help Center, but they won't be visible to your customers until you publish them. 

🎯 Want to further control who can see your articles?
You can add targeting to your articles, making them visible only to those who match certain criteria. This makes it easy to keep certain articles private or hidden. For more information, <a href="https://www.intercom.com/help/en/articles/2982784-control-who-can-see-your-articles-with-audience-targeting" target="_blank" class="intercom-content-link">check out this article.</a>

 ​
<div class="intercom-container"><img src="https://intercom.intercom-attachments-7.com/i/o/496516406/157d77a438ff1b9594278d13/mQjOVa3oOgv8Aussctle7-WDPrASqZVHZPwyQnmI6LwIKZtQVVSG0G-3UDeCNGE728pfUiAm5ciUHg7Xh_SOixv_HfZay7urWoHqr5_QqaH-KlKyAUO9Fr0v2GxibS3-JzeKxsp7?expires=1749408300&amp;signature=cd3e63d259c2e01090c0c8285194e9c507140017a16295a708be2450e16580cd&amp;req=cCkhE8h4mYFZFb4f3HP0gDAcUcy4ZGtEcMTdnXN1HQdGx9ScPaBJBwkG4L0u%0Ac%2Fs%3D%0A"></div><h2 id="h_f62d4df273">🏁 Ready to get started?</h2>
Check out these resources:
<ul>
<li>
<a href="https://www.intercom.com/help/en/articles/56641-create-your-first-article" target="_blank" class="intercom-content-link">Guide for creating your first article</a>
</li>
<li>
<a href="https://www.intercom.com/help/educating-your-customers/start-writing/ideas-for-articles-to-write" target="_blank" class="intercom-content-link">Guide for what articles to write</a>
</li>
<li>
<a href="https://intercom.wistia.com/medias/jwb5ob1c8g" target="_blank" class="intercom-content-link">Best practice webinar</a>
</li>
</ul>

Some resources to help you understand how Articles can be used

🚀 Getting started with Articles

Kick off your PAAQ journey with easy setup tips.

Getting Started

Profile Setup

Understand how the platform supports you.

How It Works

General

Learn how to upgrade your account and what each tier offers.

Upgrade Tier

Manage your wallet, add funds, and understand how payments and credits work.

Help centre - PAAQ Wallet

App FAQs

Manage your personal information, login credentials, and preferences.

Help centre - Account Settings

Get help connecting with the right people for your needs.

Help centre - Using PAAQ

Control your privacy and protect your experience on PAAQ

Help centre - Safety and Security

Help centre - Messages

Stay informed with real-time updates and alerts.

FEATURED IN

App FAQ's