COOKIE POLICY
Last updated on August 01, 2024
Welcome to the Cookie Policy for PAAQ App Limited. At PAAQ, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly. Our app and upcoming web-app are designed to connect users with experts to answer questions on various topics through text and video. To enhance your experience, we use cookies to collect information and provide necessary functionality.
This policy explains what cookies are, how we use them, and your options regarding their use. By using our mobile app, PAAQ (available on both the Google Play Store and App Store), and our website, www.paaq.app, you agree to the use of cookies as described in this policy.
We recommend that you also consult our Privacy Policy for additional information on how we collect and use information collected from visitors to our website and App. This policy is effective from the ‘Last Updated’ date mentioned above. Your continued use of the website and app after that will signify your acceptance of this policy.
If you have any questions about this policy or our use of cookies, please contact us at cookies@paaq.app.
WHAT ARE COOKIES?
Cookies are small text files that are placed on your device (computer, smartphone, or other electronic devices) when you visit our mobile app or website. They help us recognize your device and store some information about your preferences or past actions.
WHAT ARE COOKIES USED FOR?
Cookies serve various purposes, such as enhancing the functionality of our website and App, improving your user experience, and ensuring the website / app performs efficiently. They allow us to understand how users interact with our app and website, which helps us make improvements. Here’s how we use our cookies:
a) Essential Functions: Cookies help us recognize you when you log in, ensuring that you stay logged in as you navigate through the app or website.
b) Security: Cookies are used to support our security features and detect malicious activity.
c) Usage Analysis: We use cookies to analyze how users interact with our app and website, helping us to understand user behavior and improve our services accordingly.
d) Error Management: Cookies help us identify and fix errors that might occur on our website or app.
e) Preferences: Cookies store your preferences, such as language settings, to provide you with a more personalized experience.
f) Features: They enable specific features and functionalities, such as remembering your previous actions when you return to our site.
WHAT TYPES OF COOKIES DO WE USE?
In order to provide you with the best browsing experience, we use the following cookies:
ESSENTIAL / STRICTLY NECESSARY COOKIES:
These cookies are essential for the operation of our mobile app. They enable basic functions like page navigation and access to secure areas of the App. Without these cookies, our App cannot function properly.
LIST OF ESSENTIAL COOKIES WE USE
| Sr. No. | COOKIE NAME | PURPOSE | DURATION | USED ON |
|---|---|---|---|---|
| 1. | Strictly Necessary | Used to store necessary user information like guid or token. | Session | Mobile App |
PERFORMANCE COOKIES:
Performance cookies are essential for understanding how visitors interact with our website and app. These cookies collect anonymous data on user behavior, including which pages are visited most frequently, how users navigate through the site, and any issues they encounter, such as error messages. By aggregating this information, performance cookies enable us to analyze and optimize the functionality and performance of our digital services. This helps us improve the user experience by making the site faster, easier to use, and more intuitive. Additionally, these cookies allow us to measure the effectiveness of our content and digital marketing efforts, ensuring that we provide relevant and valuable information to our users.
FUNCTIONALITY COOKIES:
Functionality cookies are designed to enhance the user experience by enabling advanced features and personalized settings on our website and app. These cookies remember your preferences, such as language selection, login details, and other customizable elements, ensuring that you enjoy a consistent and tailored experience each time you visit. They also support specific functionalities, such as enabling chat features or retaining your shopping cart items, even if you navigate away from the page. By storing these settings, functionality cookies help us provide you with a smoother, more convenient interaction with our services, making it easier to access the information and tools you need.
HOW LONG WILL COOKIES STAY ON MY BROWSING DEVICE?
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. See the section below on how to control cookies for more information on removing them before they expire.
FIRST AND THIRD-PARTY COOKIES
First party cookies are cookies that belong to us, while third party cookies are cookies that another party places on your browsing device through our Site. For example, a third-party website will place a cookie on your browsing device if you click on such a third-party website link when browsing the Site.
HOW TO MANAGE COOKIES?
You have control over how cookies are used on our mobile app and website. Here are some ways you can manage your cookie preferences:
- Browser Settings: Most web browsers allow you to manage your cookie settings through their options or preferences menu. You can choose to accept or reject cookies, delete existing cookies, and set preferences for certain websites. For more detailed information, please refer to your browser’s help section.
- Cookie Consent Banner: When you first visit our website, you will see a cookie consent banner. This banner allows you to accept or decline the use of certain types of cookies. Your preferences will be stored, and you can update them at any time by revisiting the banner.
- Mobile App Settings: Within our mobile app, you can manage your cookie preferences through the app’s settings. This allows you to enable or disable cookies and adjust your privacy settings according to your preferences.
- Third-Party Tools: There are various third-party tools and browser extensions available that can help you manage cookies. These tools provide additional options for controlling and deleting cookies across different websites and apps.
Please note that disabling or deleting certain cookies may affect the functionality and performance of our app and website. Essential cookies, which are necessary for basic operations, cannot be disabled as they are crucial for the service to function properly.
DO YOU HAVE QUESTIONS OR CONCERNS ABOUT THIS COOKIE POLICY?
In the event you have any grievance regarding anything related to this Cookie Policy, in that case you may freely write your concerns through your registered email to Grievance Officer/Designated Representative at below:
- Email: cookies@paaq.app
- Postal: The Black Church St. Mary's Place Dublin 7 DUBLIN D07 P4AX Ireland
CONTACTING US
If you have any questions about this Cookie Policy, please contact us at cookies@paaq.app.
PAAQ Team!