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PAAQ Events supports Multi-User Access (MUA), which allows teams to collaborate by assigning different levels of access to your event account. This article explains what each role can do and how to manage your team effectively.
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 Available Roles
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<h2 id="h_0154752a7c">👤 Admin
</h2>
Admins have full control over the event environment. They can:
<ul>
<li>
Create, edit, and delete events
</li>
<li>
Manage event settings and content
</li>
<li>
View analytics and session data
</li>
<li>
Add, remove, or change the roles of other team members
</li>
</ul>⚠️ Only Admins can manage the team structure and permissions.
<h2 id="h_96f3d687fb">
 🎤 Moderator
</h2>
Moderators are responsible for managing Q&amp;A and session engagement during live events. They can:
<ul>
<li>
Moderate submitted questions
</li>
<li>
Approve, reject, or edit Q&amp;A during a session
</li>
<li>
Engage with attendees in real-time during live sessions
</li>
<li>
Only access events they are assigned to
</li>
</ul><h2 id="h_142ea57a14">
 👀 Guest
</h2>
Guests have read-only access to the event space. They can:
<ul>
<li>
View event schedules and details
</li>
<li>
View analytics and participation stats
</li>
<li>
Access the account without making any edits
</li>
</ul>Ideal for team members who need visibility without editing privileges.
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Understanding Team Roles and Access in PAAQ Events

Can I Have Multiple Admins?

<ol>
<li>
Go to your Event Dashboard &gt; Settings 
</li>
<li>
Click on the Team tab
</li>
<li>
Enter the team member’s email and assign a role
</li>
<li>
Click Send Invite
</li>
</ol>They will receive an email with login and access instructions

How Do I Add Team Members?

How do i create an account?

Yes, you can customize your banner to match your event or brand. You can upload your own event banner, update the text and background colors to suit your style, and remove the PAAQ logo. This helps create a consistent and professional look for your session.

Can I customize my banner?

Yes, all submitted questions are saved and can be viewed after the event ends. You can access them from your session dashboard, where you’ll find a complete record of both approved and rejected questions for review, reporting, or follow-up purposes.

Can I view submitted questions after the event?

Yes, you can customize your Q&amp;A session to suit your event needs.

Can I customize the Q&A session?

Yes, the number of participants who can join an event depends on the plan you’re using:
<ul>
<li>
Free version: 100 participants
</li>
<li>
Pro version: 250 participants
</li>
<li>
Elite version: 1000 participants
</li>
</ul>

Is there a limit to how many people can join an event?

Click the link, enter the provided code, or scan the QR code.

How do I join a Q & A session?

No, there’s no need to install an app. You can access PAAQ Event directly from your web browser.

Do I need to install an app?

No, rejected questions will not be visible to attendees. Once a question is rejected by the host or moderator, it will not appear in the Q&amp;A section during the event.

Will rejected questions still be displayed to the attendees?

Yes — if you're an event host or moderator, you can approve or reject audience questions before they are shown publicly or answered.
This gives you full control over the flow of the conversation, helps prioritize relevant topics, and prevents inappropriate or off-topic submissions.

Can I approve or reject questions?

A moderator reviews incoming questions and approves or rejects them. This helps ensure that questions are relevant, respectful, and manageable for the host or speaker to address during the session.

What does a moderator do?

Yes! PAAQ includes a built-in AI tool that helps you refine and optimize your questions before submission.
Whether you're unsure how to phrase something or want your question to be clearer, the AI can help you:
<ul>
<li>
Reword your question for clarity and tone
</li>
<li>
Make it more concise or specific
</li>
<li>
Adjust it to fit within the character limit.
</li>
</ul>

Can I optimize my questions using AI?

Yes, but the limit depends on what the event host has set.
Event organizers can define a character limit for submitted questions during sessions to help ensure questions are clear and concise.
<ul>
<li>
The limit may vary across different events
</li>
<li>
You’ll see the limit indicated in the question submission field when typing your message
</li>
</ul>

Is there a character limit for questions?

While all questions are received, the host or moderator may only select certain ones to be answered based on time, relevance, or speaker preference.

Will my question definitely be answered?

You can edit your question if it hasn’t been reviewed yet (in sessions where moderation is enabled). Once it has been reviewed whether approved or rejected, you can no longer make changes. Deleting a question is not possible, so if needed, you can submit a corrected version as a new question.

Can I edit or delete a question after submitting it?

Yes, you can see questions submitted by other attendees. However, some events are moderated, which means questions are first reviewed by a moderator before appearing publicly. If moderation is enabled, only approved questions will be visible to everyone.

Can I see other people’s questions?

Before submitting your question, simply click on ‘Add Name’ and enter your name and email address. This will attach your name to the question so the host and other attendees can see who submitted it.

What do I if I want to ask my question as an identified user?

Yes, attendees can submit questions anonymously if the event host or moderator has enabled the anonymous option for the session.

Can attendees submit questions anonymously?

Yes, all attendees can upvote questions sent by identified users by clicking the upvote button next to any question.

Can I upvote questions?

Click the link, enter the provided code, or scan the QR code. Then, click the ‘Ask Question’ button to submit your question.

How do I ask questions during an event?

To share your Q&amp;A session with attendees, go to your session dashboard and click on “Share.” From there, you can either:

<ul>
<li>
Copy the direct session link and paste it into emails, chats, or your event platform.
</li>
<li>
Download or share the event QR code.
</li>
</ul>

How do I share the Q&A link with my audience?

Yes, PAAQ Events offers a free version with core features. We also provide a free trial period for the paid version, so you can explore advanced features before committing to a subscription.

Can I use PAAQ Event for free?

No, attendees do not need an account to submit questions. They can participate by simply entering their name and email or choosing to ask questions anonymously.

Do attendees need an account to submit questions?

PAAQ Events enhances audience engagement by enabling real-time Q&amp;A, anonymous submissions, and upvoting of questions.

How does PAAQ Event improve audience engagement?

PAAQ Event is a web-based solution designed to significantly enhance audience engagement at events by providing an interactive Q&amp;A platform. It allows attendees to submit questions either anonymously or as identified users, upvote questions, and connect with speakers or experts on the PAAQ app. Additionally, it offers AI-powered question improvement, enabling users to refine the tone and quality of their questions. This level of interaction fosters a more engaging event experience.

What is PAAQ Event?

Public articles enable customers to self-serve and find support 24/7. Teammates can also insert articles in Help Desk conversations, send them in Proactive Support messages, and use them to power the <a href="https://www.intercom.com/help/en/articles/7120684-fin-ai-agent-explained" target="_blank" class="intercom-content-link">Fin AI Agent</a> 💪

<h1 id="h_61bff2dd7a">Build a comprehensive knowledge base</h1>
Once you've written your first few articles, you need to <a href="https://www.intercom.com/help/en/articles/56647-create-collections-in-your-help-center" target="_blank" class="intercom-content-link">group them into collections</a> to publish them on your Help Center (articles are only visible on your Help Center if they’re in a collection).

<h3 id="h_bb4813e5c6">To make your content easy to find, you need to:</h3>
<ul>
<li>
Organize your collections into topics that matter most to your customers - this will make your Help Center easier to browse.
</li>
<li>
Add short descriptions to each collection to optimize them for search, and to help people better understand what they contain.
</li>
<li>
<a href="https://www.intercom.com/help/en/articles/56644-customize-your-help-center" target="_blank" class="intercom-content-link">Customize your Help Center to match your brand</a> or use <a href="https://www.intercom.com/help/en/articles/8170953-create-and-manage-multiple-help-centers" target="_blank" class="intercom-content-link">Multi Help Center</a> for various products/brands.
</li>
</ul><h1 id="h_8b76258d80">Use Articles to power Fin AI Agent and Fin AI Copilot</h1>
Fin can use your Intercom Articles to hold conversations and provide AI Answers. As your Articles get better, Fin AI Agent does too—along with its rate of automated resolution.

<div class="intercom-container"><img src="https://downloads.intercomcdn.com/i/o/737654156/1dacc100c19eb70144b41922/226da4b3-5acb-4a75-8983-61dea50c6f31?expires=1749393900&amp;signature=4bf35fb8d7e1517efa2b13172302ebc3ff08ad0fc5d100fb8589ad519db8db90&amp;req=cyMgEMx6nIRZFb4f3HP0gFA97ZbktXjL1TscYDw6JGXr7AXV%2FBzKPg70ehS2%0AO3k%3D%0A"></div><div class="intercom-interblocks-callout" style="background-color: #feedaf80; border-color: #fbc91633;">
For a public article to be enabled for Fin, it must be published, part of a live <a href="https://www.intercom.com/help/en/articles/1970126-get-started-with-help-center" target="_blank" class="intercom-content-link">Help Center</a> and in a <a href="https://www.intercom.com/help/en/articles/56647-create-collections-in-your-help-center" target="_blank" class="intercom-content-link">collection.</a>
</div><hr>For more tips on using public articles, visit our <a href="https://www.intercom.com/help/en/articles/56641-create-an-article" target="_blank" class="intercom-content-link">Help Center.</a>

Some resources to help you understand how Articles can be used

Your first public article

Your go-to guide for understanding how PAAQ Events work.

Events Overview

Everything attendees need to know from registering and joining sessions to participating and following up after the event.

Attendee FAQs

Guidelines and tools to help moderators run smooth and professional sessions, before, during, and after the event.

Moderator Support

Get the most out of your event with guides on using Q&A, banners, capacity limits, and session tools.

FAQ's